Help & FAQs

Our products can be found at a variety of online retailers, health food stores, and large retailers, as well as direct via our website.

We offer over 400 unique products to support a wide variety of wellness needs. The majority of these products are available through our website, however there are some that are available exclusively through our retailer partners.

For over 50 years, we have set a standard for trust, safety, and efficacy, and these values have never been more relevant. We remain committed to producing the highest quality products possible, from ingredient sourcing to rigorous testing and approvals, before they make their way to you and your family. Learn More

Our headquarters is in Green Bay, WI. We also have an office in Minneapolis, and a distribution center in Green Bay, WI.

Monday - Friday 7:00 am to 6:00 pm (CT), excluding holidays.

2026 Holidays: January 1, January 19, February 16, May 25, June 19, July 3, September 7, November 26, November 27, December 24, and, December 25.

To keep your account secure, we use a one‑time 6‑digit code instead of a traditional password.

The 6‑digit code is usually delivered within seconds, but occasionally it may take a little longer. Please wait up to 10 minutes and check your email (including your spam or junk folder). If you still haven’t received it, request a new code. If multiple codes are sent, be sure to use the most recent one, as older codes will no longer work.

If this doesn't help, please reach out to Customer Care.

Double check the code. Login codes expire in 10 minutes. If you requested more than one code, make sure you’re using the most recent one.

No, you can place an order as a guest without signing in. If you'd like to view your order history or check the status of your orders, simply sign in to your account, and your orders will be available there.

Creating a Nature's Way account gives you access to your order history, subscriptions, and rewards management. You'll also enjoy convenient features like Buy Again for quick reordering of your favorite products. In addition, you can easily manage and update your name, email address, and shipping addresses all in one place.

If you have a Nature's Way account, please sign in. Go to Profile, then click Edit next to your name and email address. Update your information as needed and select Save to apply the changes.

If you have a Shop Pay account, please review the Shop App - Email Change documentation.

If you have a Google Pay account, please review their website for more information.

If you have an Apple Pay account, please review their documentation.

If you have a Nature’s Way account, please sign in and go to Profile.

If you have an active subscription:

1. Navigate to the Subscription Addresses section.
2. Select an existing address to edit, or add a new address.
3. Make your updates as needed.
4. To apply the same address to all of your subscriptions, check “Use this address for all my products.”
5. Click Save to apply your changes.

If you do not have an active subscription:

1. Go to the Addresses section.
2. Click Add to create a new address, or select the right arrow next to the address you would like to update.
3. Make your changes or delete the address if needed.
4. Click Save to apply your changes.

If you use any of the following express checkout options, please see their website for details on maintaining your data:

Shop Pay

Apple Pay

Google Pay.

If you have a Nature’s Way account, please sign in and go to Profile.

If you have an active subscription, navigate to the Payment methods section.

Note: If more than one payment method is listed, verify that each payment method is up to date. Payment methods are saved based on the credit card information provided, and the subscriptions linked to each card will be displayed.

1. Select an existing credit card to edit or add a new one.
2. Make your updates as needed.
3. Be sure to select or enter your credit card billing address
4. Click Save to apply your changes.

If you add a new card, you may need to update your subscriptions payment method separately.

If you do not have an active subscription:

1. Your credit card is not saved.

If you use any of the following express checkout options, please see their website for details on maintaining your data:

Shop Pay

Apple Pay

Google Pay.

We begin the shipping process within minutes of order placement, so changes to an order or cancellation are generally not available. Please reach out to our Customer Care Team via live chat or call 1-800-962-8873 to discuss options.

Visit our Authorized Reseller page to create a retailer account, place a quick order, or view the full product catalog.

We accept all major credit cards, as well as Google Pay, Apple Pay, and Shop Pay.

We don’t currently accept HSA/FSA payment on our website. However, many of Nature’s Way products are eligible, and several major retailers accept HSA/FSA payment methods for these items. To view our collection of HSA/FSA eligible products, click the link here.

Yes, we offer free UPS ground shipping on all orders over $49.

We offer Standard and Expedited Shipping options. View our Shipping policy for more information.

Most orders are received within 3-6 business days.

We ship to the United States.

All our packages are shipped out UPS.

No, we cannot ship to a P.O. Box.

No, we cannot ship to Military Bases.

Please review our refund policy for more information.

Refunds are processed within 7 days from when we receive the item(s).

Nature's Way® Subscribe & Save is a convenient way to get your favorite supplements delivered to your door at a discounted price. Simply choose the products you want, select a delivery frequency, and you're all set. You'll save 15% on all subscription deliveries, and there's no minimum order size or commitment (shipping fees may still apply). You can cancel, pause or modify at anytime in the Manage Subscription section of your account.

It’s easy to subscribe! To get started, simply choose the product you want and opt for "Subscribe & save" instead of "One-time purchase." Next, select your preferred delivery schedule from the drop-down menu, with options available for delivery every 30, 45, 60, 90, or 120 days. Afterward, click on "Add to cart," and your item will be ready for purchase at a 15% discount. You have the flexibility to proceed to checkout or add additional items to your cart. To easily manage your subscription, it's recommended to set up a free Nature’s Way® account before finalizing your purchase or simply click the link found in your confirmation email.

No, you do not need to sign in to place a Subscribe & Save order. Once you've placed your order on naturesway.mom, you can sign in to your account at any time to view your orders, check order status, and manage your account information.

Eligible products can be found on the Nature’s Way Subscribe & Save product listing page.

A One-Time Purchase is a single order and is not eligible for the 15% Subscribe & Save discount. With Subscribe & Save, you'll receive 15% off every recurring order and have the convenience of automatic deliveries based on your selected schedule.

You have the flexibility to modify your subscribed items at any time before your order is processed. You may cancel, skip a delivery, adjust the frequency of deliveries, and remove items to your upcoming orders. Just sign into your account. Find our more details in the FAQ section of the Subscribe & Save page.

To manage your subscriptions, sign in to your account. Enter your email address and a code will be sent there. Enter the code to log in. Select subscriptions and follow the prompts.